At NextFlex Tees, we take pride in the quality of our products and ensure every order is carefully checked before shipping. As per our store policy, we do not accept returns or exchanges once an order is delivered, except in cases where the product is received damaged at your doorstep.
1. Damaged or Defective Products
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If your product is damaged or defective at the time of delivery, you must report it immediately to our delivery partner or contact us at nextflextees@gmail.com within 24 hours of receiving the item.
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Please share clear photos or videos of the damaged product and packaging to process your claim.
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After verification, we will provide a replacement product (same design/size) at no extra cost.
2. No Returns or Exchanges
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We do not accept returns or exchanges for reasons such as size, color preference, or change of mind.
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Custom-printed and personalized items are final sale and cannot be returned.
3. Refunds
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Refunds are only applicable if a replacement product is not available for your damaged order.
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Approved refunds will be credited to your original payment method within 5–10 business days.
4. How to Report a Damaged Product
To request a replacement or refund:
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Email us at nextflextees@gmail.com within 24 hours of delivery.
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Include your order number, a description of the damage, and photos/videos as proof.
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Our team will review and confirm the next steps.
5. Contact Us
If you have any questions about this policy, please contact us:
📧 nextflextees@gmail.com